ADR point provides know-how for the modernization of the EU ODR Platform

The European Commission has been running for the past two years a large-scale project with the aim of modernizing the European ODR Platform created by the European Regulation 524/2013 for out-of-court online dispute resolution between consumers and traders. The ADR point, an official EU ADR provider, was invited by the project execution team to contribute with its own know-how and expertise to the functionality, friendly interface, user interaction and other features of the new platform. Through its participation the ADR point has contributed significantly together with other EU bodies to a faster and more complete online resolution system and became one of the first EU ADR entities to see the new working environment for consumers, traders and case handlers. The initial tests (usability tests) had taken place two months ago and the second stage is expected to be completed by the end of January 2021.